Terms of Service
Last updated: 28 August 2026
These Terms of Service ("Terms") govern access to northsignalpro.life (the "Website") and general conditions applicable to North Signal Pro ("we", "us") services. By using the Website, you accept these Terms.
1. Operator
North Signal Pro is a public relations consultancy at 182 Cecil Street, #12-01, Frasers Tower, Singapore 069547. Contact: hello@northsignalpro.life, +65 6228 3915.
We provide strategic communications counsel including brand narrative development, media relations, stakeholder engagement, and issues management for organisations operating in or from Singapore.
2. Permitted use
Use the Website lawfully. Prohibited conduct includes unauthorised system access, malware transmission, automated scraping, content misappropriation, identity misrepresentation, and any activity violating Singapore law.
You may not frame our Website within another site, mirror our content on competing domains, or use our brand name in paid search advertisements without prior written approval.
Automated tools that impose unreasonable load on our hosting infrastructure are prohibited.
3. Enquiries
Contact submissions do not create a client relationship. Engagements begin upon signed agreement. Preliminary information is handled per our Privacy Policy.
We may decline engagements that conflict with existing client commitments, present reputational risk, or fall outside our expertise. Declining an enquiry does not affect how we handle personal data you already submitted.
4. Professional services
Service scope, fees, deliverables, and timelines are defined in written proposals or contracts superseding these Terms where conflicts arise.
Proposals describe the specific PR activities included — such as media outreach, narrative development, training sessions, or crisis counsel — along with expected deliverables, review cycles, and key personnel assigned to your account. Changes to scope requested after work begins may require a written change order with adjusted fees and timelines.
4.1 Client cooperation
Clients provide timely information, approvals, and designated spokespeople. Delays may affect schedules without our liability.
You are responsible for ensuring that information supplied to us for public dissemination is accurate and that you have authority to approve statements on behalf of your organisation. We rely on client-provided facts when drafting materials and will flag apparent inconsistencies, but ultimate responsibility for published content rests with the client unless otherwise agreed in writing.
4.2 Media outcomes
We cannot guarantee specific coverage, editorial treatment, or publication timing. Journalists retain independent judgment.
Our obligation is to apply professional skill and care in developing strategies and executing agreed activities. Editorial decisions by third-party outlets are outside our control. We report outcomes transparently, including instances where pitches do not result in coverage, and recommend adjustments based on results.
5. Fees
Binding fees appear only in signed proposals. Standard payment terms are 30 days unless otherwise stated.
Expenses such as event venue hire, photography, or third-party monitoring tools are disclosed in advance and billed at cost with prior approval. Retainer fees typically cover consultant time and standard deliverables; exceptional workload spikes may be discussed if they exceed agreed monthly capacity.
All fees are quoted in Singapore dollars unless the service agreement specifies otherwise.
6. Intellectual property
Website content is owned by North Signal Pro or licensors. Limited personal viewing permitted. Client deliverable ownership is specified in service agreements.
Unless the service agreement states otherwise, we retain ownership of pre-existing methodologies, templates, and frameworks while granting clients a licence to use final approved deliverables for their business purposes upon payment. Client-provided materials remain the client's property.
You may not reproduce our Website design, copy, or branding for competitive purposes or to create derivative sites that may confuse visitors about identity.
7. Confidentiality
Client non-public information is treated confidentially except where disclosure is legally required, client-authorised, or necessary for agreed PR work.
Confidentiality survives termination of engagements for a period specified in the service agreement or, if silent, for three years from last disclosure. We may reference generalised, non-identifying experience in credentials discussions unless you request otherwise in writing.
Mutual confidentiality supports frank strategy discussions. We expect clients to protect non-public methodologies and pricing shared during proposals.
8. Disclaimers
The Website is provided "as is" without warranties. Content is general information, not legal or financial advice. Portfolio examples are illustrative without guaranteed future results.
References to media outlets, industry bodies, or third-party organisations on our Website do not imply endorsement, partnership, or affiliation unless explicitly stated in writing.
9. Liability limits
To the extent permitted by Singapore law, we exclude indirect and consequential damages. Website-related liability is limited as permitted by law except where exclusion is prohibited. Service agreements may specify different limits.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
Clients engaging us for crisis counsel during active incidents should review service agreement provisions regarding availability and response times.
10. Indemnity
You indemnify us against claims arising from Terms breaches, Website misuse, or inaccurate information you provide.
This indemnity covers reasonable legal fees and settlement amounts where your content or instructions lead to third-party claims against North Signal Pro, provided we notify you promptly and allow you to participate in the defence where appropriate.
11. Suspension
We may suspend Website access or service delivery if you breach these Terms, fail to pay undisputed invoices, or engage in conduct that exposes us to legal or reputational risk. Suspension does not waive our right to recover amounts due.
Where suspension affects an active engagement, we will provide written notice when practicable and cooperate on an orderly transition if you appoint another provider.
12. Third-party links
External links are provided for convenience without endorsement or responsibility for third-party content.
13. Governing law
Singapore law governs these Terms. Singapore courts have exclusive jurisdiction.
14. Dispute resolution
Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct negotiation for at least fourteen days after written notice of the dispute. This clause does not prevent either party from seeking urgent injunctive relief.
Disputes relating to paid engagements may also be addressed through mediation if both parties agree. Any mediation occurs in Singapore unless otherwise specified in the service agreement.
Nothing in this section prevents either party from pursuing available remedies under Singapore law once good-faith negotiation concludes without resolution.
15. Severability
Invalid provisions are modified minimally; remaining Terms continue in effect.
16. Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other rights under these Terms.
17. Amendments
Updated Terms are posted here with a revised date. Continued Website use constitutes acceptance.
Material changes affecting active clients will be communicated directly when practicable. Archived versions of Terms may be available on request for reference.
18. Language
These Terms are written in English. If translated for convenience, the English version prevails in case of inconsistency.
Defined terms used in service agreements retain meanings assigned in those documents when referenced here.
19. Contact
182 Cecil Street, #12-01, Frasers Tower, Singapore 069547
For service-related contractual questions, refer to your signed agreement and designated account contact where applicable.
General Website terms enquiries are handled during standard business hours, Monday to Friday.
These Terms were prepared for visitors using northsignalpro.life and do not themselves create a service contract.